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Delivery & Returns Policy

All prices are displayed in pounds sterling & exclude VAT. (VAT No. 267196469)


For online orders we currently ship to:

  • Mainland UK

Postage Prices:

  • £5.95 up to 5kg
  • £9.50 5kg to 30kg

Please select the correct shipping location in the shopping cart to be given the cost for delivery to your country based on the weight of the items.

Please make sure you read the terms & conditions before ordering.

We reserve the right to inform you of any added unforeseen shipping costs, this will be agreed with the buyer prior to dispatch. 

Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible, usually same day.



Delivery Policy

  1. All deliveries will be ‘Economy’ which is 3-5 working days from despatch unless stated.
  2. Normal delivery times are Monday – Friday between 9 a.m. and 5 p.m.
  3. Delivery to mainland Wales, England, and Scotland only.
  4. Saturday delivery is available at an additional cost, please contact the office on 01446 792786 for us to quote
  5. Your phone number will be forwarded to the carrier so that they can contact you should any issues arise
  6. Consignments delivered via Pallet Courier are made to a kerbside location. If there is an accessible delivery point that can be safely accessed by the delivery driver using a pump truck then, at the delivery driver’s absolute discretion, the pallet may be left there. In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “roadside” (i.e. left as near to the property as possible)
  7. At the time of delivery, the goods should be inspected and any damage reported to the delivery driver at the time of delivery. If the goods or packaging appear to be damaged, delivery must be refused with the driver. If packaging appears in good condition but the goods inside are damaged, this must be reported in writing to info@kpagri.co.uk within 24hrs along with photographic evidence.
  8. Deliveries can only be made to the card holder’s address




Returns Policy

 

Intention to return any orders must be notified via email to info@kpagri.co.uk

 

1.      Return Window: - All returns must be returned within 14 days from delivery.

2.      Condition:  - Items must be unused, in original packaging, and with tags attached.

3.      Refund Method: - Refunds are issued to the original payment method once the return is received and inspected.

4.      Return Shipping: - Customer responsible, Customer pays for returns shipping

 

All returns are to be sent to: -

 

KPagri Ltd

The Workshop

Llandow

Cowbridge

CF71&PY

           

             Please include the following information:
             Name
             Order Number
             Address
             Reason for return

 

5.      Exceptions: - Electronics component parts are non-returnable